Privacy Policy

1. Who We Are

DanaTel is operated by Danadata LTD, a company registered in England and Wales. We act as the data controller for personal data collected through the DanaTel platform.

2. Information We Collect

Account Information

• Name (if provided)
• Email address
• Mobile number
• Password (securely encrypted and never stored in plain text)

Call & Usage Information

• Destination numbers dialled
• Call duration and timestamps
• Call status and routing information
• Billing records and wallet usage

Payment Information

Payments are processed securely by Stripe. We do not store full payment card details on our servers. We may retain limited transaction records such as payment amount, currency, status, and transaction reference.

Support Communications

If you contact support, we may retain copies of emails, chat messages, attachments, and related communication history.

3. How We Use Your Information

• To provide and maintain the DanaTel service.
• To authenticate accounts and verify users.
• To route and connect calls through telecommunications providers.
• To process wallet top-ups and payments.
• To detect fraud, abuse, spam, suspicious activity, or illegal use.
• To improve platform performance, reliability, and security.
• To comply with legal obligations and regulatory requirements.
• To send service-related notifications and account alerts.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity — to provide the service you requested.
• Legitimate interests — including fraud prevention, security, and service improvement.
• Legal obligations — including compliance with applicable laws and lawful requests.
• Consent — where legally required, such as optional marketing communications.

5. Third-Party Services

We work with trusted third-party providers to operate the service, including:

• Stripe, Inc. — payment processing.
• Amazon Web Services (AWS) — cloud hosting and infrastructure.

These providers may process personal data on our behalf and may transfer data outside the United Kingdom or European Economic Area using legally recognised safeguards.

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, fraud prevention, and operational requirements.

• Account data may be retained while your account remains active.
• Call records and transaction history may be retained for up to 7 years.
• Security and fraud prevention logs may be retained where reasonably necessary.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of certain personal data.

To exercise these rights, contact us using the details below.

8. Security

We implement reasonable technical and organisational security measures to protect your information, including encrypted connections (HTTPS), access controls, monitoring, and secure authentication systems.

However, no internet-based service can be guaranteed completely secure. You use the service at your own risk. Tiny packets of data flying around the planet at light speed while humans forget their passwords remains a fundamentally chaotic system.

9. International Calling & Telecommunications Data

Because DanaTel provides international voice communication services, call-related information may be processed by telecommunications carriers and infrastructure providers located in multiple countries.

We are not responsible for the privacy practices, network restrictions, monitoring policies, or telecommunications regulations of third-party carriers or foreign jurisdictions.

10. Cookies

We use essential cookies and session technologies required for login, authentication, security, and platform functionality. We do not currently use third-party advertising cookies.

11. Children

DanaTel is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time without prior notice. Updated versions become effective once published on the platform. Continued use of the service after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions or requests, contact:

Danadata LTD
Email: privacy@danadata.net